Buyer Protection
Returns and Refunds
Not happy with your order for a valid reason? We have your back. Here is everything you need to know about returning an item and getting your refund.
48-Hour Window to Report a Problem
You have 48 hours from the time your order is marked as delivered to open a dispute. Please open and check your parcel as soon as it arrives. After 48 hours, the order can no longer be disputed through your account.
Valid Reasons for a Return
Item Arrived Damaged
The product was broken, cracked, torn, or otherwise physically damaged during shipping or due to poor packaging by the seller.
Wrong Item Sent
You received a different product, colour, size, or variant than what you ordered and paid for.
Not as Described
The item is materially different from its listing — including misrepresented materials, significant colour deviation, or undisclosed defects.
Missing Items
Part of your order, or a component of a set, was not in the parcel.
Not Delivered
Your order shows as delivered, but you never received it.
How to Start a Return
Go to Account > Disputes & Refunds
Log in to your dapxop account and open Disputes & Refunds. Orders you can still dispute are listed there. You must open the dispute within 48 hours of delivery.
Tell Us What Happened
Choose the reason, describe the problem and upload clear photographs of the item and packaging. Strong photo evidence helps our team decide quickly.
dapxop Reviews Both Sides
We ask the seller to respond within 48 hours. You and the seller each share your evidence privately with dapxop, and we may ask either of you for more. You are notified of the decision in your account and by email.
Send the Item Back
If a refund is approved, we tell you how to return the item. The seller covers the return courier cost. Please repack the item securely, with everything that came with it.
Refund Arranged
Our team contacts you to arrange your refund to your bank account, Easypaisa or JazzCash. A refund can be full or partial, depending on the decision.
What Is Not Eligible for Return
The following situations do not qualify for a return or refund under our policy:
Change of mind — you ordered but no longer want the item
Custom or personalised orders (e.g. embroidered names, custom sizes) unless damaged or wrong
Items that have been used, washed, worn, or altered by the buyer
Disputes opened more than 48 hours after the order was delivered
Items where the listing clearly described the condition, and the item matches that description
Fragile items damaged after delivery due to mishandling by the buyer
Digital downloads or non-physical products
How Refunds Are Paid
Arranged by our team
When a refund is approved, dapxop's team contacts you to arrange payment to your bank account, Easypaisa or JazzCash. This applies to Cash on Delivery orders and to advance payments.
Full or partial
A refund covers the price of the affected items. Depending on the problem, our team may approve a full or a partial refund — for example, when only part of an order was affected.
Need Help?
If you have a question about this policy or an open dispute, our team is here to help.
This Returns and Refunds Policy applies to all purchases made on dapxop.com. Last updated September 2026.