Buyer Protection
Returns and Refunds
Not happy with your order for a valid reason? We have your back. Here is everything you need to know about returning an item and getting your refund.
7-Day Return Window
You have 7 calendar days from the date your order is marked as delivered to request a return. Requests submitted after this window will not be eligible for a refund unless a latent defect can be demonstrated with clear evidence.
Valid Reasons for a Return
Item Arrived Damaged
The product was broken, cracked, torn, or otherwise physically damaged during shipping or due to poor packaging by the seller.
Wrong Item Sent
You received a different product, colour, size, or variant than what you ordered and paid for.
Not as Described
The item is materially different from its listing — including misrepresented materials, significant colour deviation, missing components, or undisclosed defects.
How to Start a Return
Go to Account > Disputes
Log in to your dapxop account and go to Orders. Find the order in question and click "Return / Dispute". This must be done within 7 days of the delivery date.
Select Your Reason
Choose your return reason from the dropdown and upload clear photographs showing the damage or discrepancy. Strong photo evidence speeds up resolution.
We Review — 48 Hours
Our returns team reviews your claim within 48 hours. We may contact the seller for their response. You will be notified of our decision via email and in-app notification.
Return Arranged
If the return is approved, we arrange a courier pickup from your address at no cost to you. Please repackage the item securely.
Refund Processed
Once the seller receives and confirms the returned item, your refund is processed. For prepaid orders, funds arrive in 3–5 business days.
What Is Not Eligible for Return
The following situations do not qualify for a return or refund under our policy:
Change of mind — you ordered but no longer want the item
Custom or personalised orders (e.g. embroidered names, custom sizes) unless damaged or wrong
Items that have been used, washed, worn, or altered by the buyer
Disputes raised more than 7 days after the confirmed delivery date
Items where the listing clearly described the condition, and the item matches that description
Fragile items damaged after delivery due to mishandling by the buyer
Digital downloads or non-physical products
Refund Method
Prepaid Orders
If your original payment was made by card, bank transfer, Easypaisa, or JazzCash, the refund is returned to the same payment method. This typically takes 3–5 business days depending on your bank or payment provider.
Cash on Delivery Orders
Since cash cannot be returned digitally, approved refunds for COD orders are credited to your dapxop Wallet within 3 business days. You can use this balance on any future purchase, or request a bank transfer to your registered account.
Need Help?
If you have any questions about our returns policy or need assistance with an ongoing return, our team is here to help.
This Returns and Refunds Policy applies to all purchases made on dapxop.com. Last updated May 2026.