Your Security Matters
SHOP WITH
CONFIDENCE.
Every order on dapxop is protected from the moment you pay to the moment your parcel arrives. Our Buyer Protection Program covers you against damaged goods, wrong items, and sellers who fail to deliver.
What We Guarantee
FOUR CORE PROTECTIONS
Secure Escrow
Your payment is held safely by dapxop until you confirm delivery. Sellers are only paid after your order arrives.
7-Day Returns
Received something damaged, wrong, or not as described? Open a return within 7 days of delivery and we will make it right.
Verified Sellers
Every seller on dapxop is personally verified by our team before going live. You are buying from real, identifiable people — not anonymous accounts.
Live Tracking
Track your parcel in real time through your dapxop account. We integrate with TCS, Leopards, M&P, and Trax for end-to-end visibility.
Escrow Explained
HOW ESCROW WORKS
Escrow means your money is held by a neutral party — dapxop — until both sides of the transaction are satisfied. Here is exactly how it works.
Order Placed
You place an order and complete payment. Your money is immediately transferred to a secure dapxop escrow account — not to the seller.
Funds Held Securely
While your order is being prepared and shipped, the funds stay in escrow. The seller can see the order and payment is confirmed, so they ship with confidence.
Delivered to You
Your parcel arrives. You have 72 hours to inspect the item and confirm receipt in your account, or raise a dispute if there is a problem.
Seller Paid
Once you confirm delivery (or 72 hours pass without a dispute), the held funds are released to the seller. Everyone wins.
Problem With Your Order?
HOW TO OPEN A DISPUTE
If something is wrong with your order, here is exactly how to get it resolved. You have 7 days from confirmed delivery to act.
Go to Your Orders
Log in to your account and navigate to Orders. Find the affected order and click "Open Dispute". This must be done within 7 days of delivery.
Describe the Issue
Select the reason for your dispute (damaged item, wrong item, not as described) and upload clear photographs as evidence.
We Review Your Case
Our disputes team reviews your claim within 48 hours. We may contact the seller for their response and request additional evidence from either party.
Resolution
Once a decision is made, we notify both parties. If the dispute is resolved in your favour, your refund is processed within 3–5 business days.
Coverage Details
WHAT IS COVERED
Covered by Buyer Protection
Item arrived damaged or broken
Wrong item sent by seller
Item significantly different from listing photos or description
Item never arrived (after courier investigation)
Counterfeit or replica item sold as genuine
Seller refuses to dispatch order within 5 business days
Not Covered
Change of mind after delivery
Custom or personalised orders (unless damaged or wrong)
Items described accurately that the buyer simply dislikes
Disputes raised more than 7 days after confirmed delivery
Damage caused by the buyer after receipt
Items purchased outside of the dapxop platform
Still Need Help?
Our Disputes Team Is Here
If you cannot resolve an issue through your account, email our dedicated disputes team. We respond within 24 hours on business days.